Effective Date: January 01, 2026
Introduction
My Ottawa Handyman Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (address, phone number, email address)
- Property details and service location
- Payment and billing information
- Service history and preferences
- Communication records with our team
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our handyman services
- Schedule appointments and communicate service updates
- Process payments and send invoices
- Respond to your questions and customer service requests
- Send service reminders and promotional materials (with your consent)
- Maintain records for business and legal purposes
- Improve our website and customer experience
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers and contractors who assist in our operations (e.g., payment processors, scheduling software providers)
- Professional advisors such as lawyers and accountants
- Law enforcement or government agencies when required by law
- Third parties with your explicit consent
Data Security
We implement reasonable physical, technical, and administrative security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Secure Payment Policy
At My Ottawa Handyman, we treat your financial security with the same precision and care that we apply to your home repairs. We understand that inviting a service provider into your home requires trust—not just in our craftsmanship, but in how we handle your sensitive information.
Our Secure Payment Policy is designed to provide you with total peace of mind, ensuring every transaction is safe, transparent, and documented.
1. Industry-Leading Encryption
We do not store your credit card details on our own devices or servers. All digital payments are processed through Square, a global leader in point-of-sale security.
End-to-End Encryption: Your data is encrypted the moment your card is tapped, dipped, or swiped.
PCI Level 1 Compliance: Our payment processing meets the highest industry standards for data security, ensuring your information remains private and protected from unauthorized access.
2. Accepted Payment Methods
To make your experience as convenient as possible, we accept a wide range of secure payment options through our mobile Square Reader:
Credit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
Debit: Interac Debit (Chip & PIN or Contactless Tap).
Mobile Wallets: Apple Pay, Google Pay, and Samsung Pay.
3. Payment Timing & Transparency
We believe in honest work for honest pay.
Payment Upon Completion: For standard handyman tasks and repairs, payment is processed only once the job is finished and you have inspected the work.
Fixed Pricing Guarantee: The price we agree upon before the work begins is the price you pay. We do not add hidden “processing fees” or “convenience surcharges” for using your credit card.
Milestone Payments: For large-scale renovations, we will establish a clear, written payment schedule so you always know exactly what you are paying for and when.
4. Verified Digital Receipts
Transparency doesn’t end when you tap your card.
Instant Documentation: For every payment made, an itemized digital receipt will be sent immediately via email or SMS.
Record Keeping: These receipts are professional, tax-compliant documents—perfect for landlords, property managers, and small business owners to track maintenance expenses.
5. Your Financial Safety Net
Our commitment to your satisfaction is backed by our Iron-Clad 48-Hour Guarantee. If you find an issue with our workmanship within 48 hours of payment, we will return to correct it at no additional cost. Your payment is an investment in quality, and we ensure that investment is protected.
6. Privacy & Data Handling
Your contact information (name, address, phone number) is used solely for the purpose of providing our services and maintaining our business relationship. We will never sell or share your data with third-party marketers.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Withdraw consent for certain data processing activities
To exercise these rights, please contact us using the information below.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for seven years for warranty and liability purposes.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
Secure Payment Policy change has been made on January,25,2026
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
My Ottawa Handyman Services
[1220 Merivale Rd unit 315]
Phone: [343.997-5556]
Email: [[email protected]]
This privacy policy is for general informational purposes. You should consult with a legal professional to ensure compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial privacy legislation.