Pricing & Service Policy

At Ottawa Handyman Services, we believe in clear, upfront pricing. Our structure is designed to ensure you know exactly what to expect before any work begins.

Free Remote Estimates

For the majority of standard projects, we are happy to provide an upfront cost and duration estimate over the phone or via email—free of charge.

• Standard Jobs: If you can describe the issue or provide photos, we can often give you a quote without a visit.

• Complex/Unknown Issues: If the job involves unknown factors or requires professional diagnosis, we must dispatch a team member to your location. In these cases, the Service Call Fee applies.

Pricing Structure

Note on Materials: All applicable materials needed for the job are an additional charge to the client.

Fixed Price / Flat Rate Option

For common, standard installations or well-defined projects, we offer Fixed Price (Flat Rate) options instead of hourly billing.

• Certainty: You pay one set price for the completed job, regardless of how long it takes us.

• Scope: This applies to specific tasks such as TV mounting, faucet replacements, ceiling fan installations, or furniture assembly.

• Quote Process: If your job qualifies for a Flat Rate, we will provide this number upfront. If you choose this option, the hourly rate does not apply.

Our Service Call Fee Policy

The $150.00 Service Call Fee is essential to secure your appointment and dispatch our team. This fee ensures that our professional time and resources are covered for:

1. Travel Time and Gas

2. On-Site Assessment and Diagnosis

3. Providing a Detailed Estimate

4. The First Full Hour of Work/Labor

Online Booking Agreement

We value transparency in our booking process. By submitting a request for a site visit through our online form, you acknowledge and agree to the Standard Service Call Fee of $150.00 + HST.

Please be aware that this fee will be charged to the payment method on file or invoiced at the time of booking/dispatch. Submission of your service request serves as authorization for this charge.

Job Estimate & Declination

If the assessed work is estimated to take longer than one hour, we will provide you with a full estimate before continuing.

• If you agree to the estimate: The $150.00 Service Call Fee is automatically credited toward the final cost of the job. This applies whether you are paying an hourly rate (covering the first hour) or a flat rate (deducted from the project total).

• If you decline the estimate: (e.g., find the total cost too high), the $150.00 Service Call Fee remains charged to cover the time spent on assessment and travel.

30-Day Credit for Declined Estimates

If you decline the estimate, your $150.00 Service Call Fee becomes a 30-day credit. Should you decide to book the full job with us within 30 days of the original estimate, the full $150.00 will be credited back toward the total cost of the work.

Large Project Exemption

For large projects with an estimated total value exceeding $2,000.00, the $150.00 Service Call Fee is waived, provided the client accepts and proceeds with the work immediately.

The Done Right Promise (48-Hour Guarantee)

We stand behind the quality of every job we complete.

• Guarantee: If you are not satisfied with the work or if any issue arises due to our workmanship, you have 48 hours from the time of completion to contact us.

• Resolution: We promise to return to your location promptly to correct our mistake, redo the work, or adjust it to meet your standards—with absolutely no additional labor charge to you.